Here’s how it works…

  1. Email us with the subject “DEMO”.
  2. We will respond and ship your controller the same day.
  3. Use the controller for 1 week after receipt.
  4. Call or email us with your feedback.
  5. If you want to keep it, we will charge your card. If you want to return it, we will provide a prepaid return label.
 

FREQUENTLY ASKED QUESTIONS

How much does it cost?

The demo fee is $25, which covers the FedEx charge for shipping the Cryo Controller to you. This offer is not valid outside of the United States.

Note: A credit card will be authorized for the full charge of the Cryo Controller ($649.99). If you choose to keep it, we will charge your card. If you decide to return the Cryo Controller, we will charge your card $25, and release the $649 hold.

How long does it take to get the demo & how long can I keep it?

It takes two business days for your controller to arrive. You get to keep it for one week. If you receive it on a Monday then you have to ship it back to us the following Monday, etc.

How do I return the Cryo Controller to Club Cannon?

If you decide to return the demo, no problem. We will provide you with a prepaid shipping label. Use the same packaging that you received the controller in. Place the return label over the original shipping label and drop off at a FedEx location, or give it to any FedEx delivery driver.

Note: Be sure to ONLY use the provided return shipping label for returning demos as this will guarantee tracking and proper return. Customers are responsible for providing a tracking number if returned by another shipping method.

Notice: The controller must be received in the same condition that you received it in. If it arrives damaged due to misuse, we will charge a fee.

What if I forget to return it?

We want as many people as possible to have a chance to demo these controllers, so it’s important that it’s returned to us on time.

If you ship it back more than 7 days after receipt, there is a late fee of $10 per day. If you’re more than 7 days late and we are unable to reach you, we will charge your credit card for the full price of the controller.

Got other questions?

Give us a ring at 888.804.8175, or shoot us an email.